• Do not leave the injured skier/boarder alone.
  • Approach them from below or from the side if the slopes are icy.
  • Do not remove your own skis/board if the slopes are icy. If it is safe to remove your skis/board cross them and place them upright uphill from the injured skier/boarder.
  • Do not remove the injured person’s skis/board.
  • Reassure the person and keep them warm.
  • Do not move them or attempt to treat them unless you are qualified in first aid.
  • While one person remains with the injured skier/boarder make sure another reports the accident to any ski patroller or to the nearest lift operator, Say what the person is wearing – there can be more than one accident on the same run at the same time. Give the exact location of the accident and nature of the injury and wait for the patroller.
  • Have someone stand uphill from the accident to give verbal warnings to other snow users when someone, including Ski Patrol, is attending to the person.

Helicopters may be called in to rescue you in extreme circumstances. Keep well clear of the helicopter’s landing area and await instructions from the pilot. Never approach helicopters from the rear.


Emergencies are often the result of poor planning and/or foolhardy behaviour. If you do find yourself in difficulties, stop and think.

Knowledge of your own capabilities is an important safety factor. Individual skills and fitness levels vary greatly. What is quite safe for one person to attempt may be foolhardy for someone else. Know your capabilities and keep well within them at all times.

For ambulance, police and fire emergencies, call ‘000’ or contact your local ski patrol.

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